TERMS AND CONDITIONS

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1. CONTACT WITH THE USER

All contacts with the user will be made to the email address entered during your purchase process. Unless otherwise noted, orders will be sent to the address you entered during your purchase process. Therefore, the User must do his/her best to keep his/her personal data up to date. If you do not receive the email with your purchase confirmation, we recommend checking your email's SPAM folder.


2. PRICES

Except as expressly stated, the prices indicated on the website are in Euros and apply to a predefined territory that may correspond to the Country or Region that the User indicated at the time of registration. This price already includes VAT at the legal rate in force in Portugal on the day of purchase. SOLTALECRIM reserves the right to change the price of any product at any time and without notice, and cannot assume any differences that the User may claim as a result of this change. Except for any error resulting from the introduction of the values on the website, which may be detected, the sales price of a product will be the unit price indicated at the time of registration of the purchase.

The price indicated for each item does not include the shipping and packaging cost. These costs will be indicated during the ordering process.


3. PAYMENT

The User can choose to pay by Bank Transfer, ATM, Credit Card and PayPal.

Bank Transfer
Payment must be made to Soltalecrim, Lda. account, CAIXA GERAL DE DEPÓSITOS, IBAN: PT50003503880000167413008.

Atm
The customer will receive via email and/or mobile phone the reference for payment at an ATM.

We request the sending of proof of payment to the email geral@melmequer.com, so that the process of sending the order begins.

Credit Card and PayPal
The customer after payment of their purchase via credit card or PayPal, will receive confirmation of the respective payment via email.

We request that you send proof of payment to the email geral@melmequer.com, so that the process of sending the order begins.

Payment on Local Delivery
Parcel deliveries are made on SOLTALECRIM's facilities at a working time, after confirmation by email that the order is ready to be picked up.


4. ORDER CONFIRMATION

All orders will be confirmed by SOLTALECRIM, with the sending of a second email that reflects any changes to the order, for lack of any item, and that will also inform how the User can follow up the payment of the order.


5. SHIPPING POSTAGE, ORDER RECEIPT AND DELIVERY TIME

Shipping charges are calculated automatically and will be supported by the User. This value may be changed without notice due to changes made to the services used by SOLTALECRIM, revision of price lists or error verified in the calculation of the same.

As soon as you receive the order, confirm the condition of the package, if the packaging is damaged, confirm the contents of the package in the presence of the courier. Do not sign the proof on delivery without first carrying out this check.

We only have delivery service to Mainland Portugal and Europe. This service is external, selected by SOLTALECRIM to ensure accuracy and quality. The estimated delivery time for mainland Portugal is 2 to 4 business days, and for European countries it is 3 to 10 business days.


6. RETURNS AND REFUNDS

Not satisfied with your product?

If you are not completely satisfied with your purchase, you can return the products in their original condition within 14 days of receipt.

6.1. Conditions

Only products purchased directly from the online store shop.melmequer.com will be accepted. For products purchased from authorized resellers, contact them directly for returns. All products must be returned in their original packaging.

Products are not eligible for return, products purchased from resellers, and products damaged through incorrect handling of the customer.

Returns made without a receipt may be rejected. SOLTALECRIM reserves the right to refuse any return.

In some cases, you may need to include a video or photo of the defective product as proof to refund or replace the product.

Please note that we may request that your order be delivered to our warehouse, located in:

Rua Nova dos Capuchos, nº2A
7960-453 Vila de Frades
Vidigueira, Portugal

To start the return process, please contact our Customer Support. Include the following information:

  • Name
  • Order number
  • Proof of purchase
  • Defective product video or photo (if applicable)
  • Delivery address
  • Email or phone number

6.2. Return Service

SOLTALECRIM is not responsible for damaged or lost products in the return shipment, so we recommend a safe parcel delivery service and real-time tracking.

All unwanted products after placing your order must be returned for refund. Please note that the cost of this return must be paid by the customer unless the item is wrong.

If you find a defect in the product, you can return it within 14 days of receipt. The product must be returned in the original packaging and in the same conditions in which it was sold, to the following address:

Rua Nova dos Capuchos, nº2A
7960-453 Vila de Frades
Vidigueira, Portugal

It is requested to send an email justifying the respective return to geral@melmequer.com. Postage is the responsibility of the customer.

6.3. Refund

Refunds processed are completed within 10 working days. Refunds will be issued based on your original payment method (PayPal, credit card, debit card, bank transfer, etc.).

For product return, a full refund will be credited for defective products. For non-defective products, refund excludes all shipping fees, including return fees.

6.4. Cancel or change orders

To maintain a quick response when processing and shipping orders, once an order is placed, it cannot be cancelled or changed. However send us an email to geral@melmequer.com.


7. PERSONAL DATA

7.1. Collection of Personal Data

The personal data collected during the purchase process on the site are strictly necessary for the User to be recognized, to be contacted and so that we can provide him with a personalized service. The data will be used for the processing of orders and so that we can contact the User in case of need.

The personal data collected during the purchase process on the site are strictly necessary for the User to be recognized, to be contacted and so that we can provide him with a personalized service. The data will be used for the processing of orders and so that we can contact the User in case of need.

See our privacy policy

7.2. Use and Security of Personal Data

When you make your online purchase, you expressly guarantee to SOLTALECRIM your consent to use your personal data and address, as well as the data regarding your purchases and payment methods. This data will be stored and processed electronically, and may be used for communication purposes that reinforce and customize the offer of products, services, promotional or advertising campaigns or for order processing. SOLTALECRIM guarantees its Users that it does not rent or sell its data to third parties, so all information is confidential and used only by SOLTALECRIM, except in situations arising from legal imperatives.

All information provided during the time of purchase will be used to:

- Process, complete the data and deliver your order, as well as to notify you of the status of the same.

- Ensure that Customer Service may contact you to provide answers to questions and situations of interest or to communicate new benefits or promotions.


8. General information about the site and Copyright

All contents present on the site are the property of SOLTALECRIM and may not, under any circumstances, be reproduced, transferred, distributed or stored without prior written permission.

The photos presented for each product may not represent with total fidelity your reality with regard to colors, shapes or details.

SOLTALECRIM assumes no responsibility for the misuse of any product, nor for the consequences that may arise from it.


9. Pre-contractual information provided for in Article 4, no. 1, al. j), of Decree-Law No. 24/2014 of February 14.

Right of free termination of the contract

Pursuant to Article 10 of the aforementioned diploma, "The consumer shall have the right to terminate the contract without incurring any costs, in addition to those set out in Article 12(3) and Article 13 where appropriate, and without the need to indicate the reason, within 14 days of: (b) the day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer, acquires physical possession of the goods in the case of contracts of sale; or( (i) the day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer, acquires physical possession of the latter good in the case of several goods ordered by the consumer in a single order and delivered separately; (ii) the day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer, acquires physical possession of the last batch or element in the case of the supply of a good consisting of several lots or elements; (iii) on the day on which the consumer or a third party, indicated by him, other than the carrier, acquires physical possession of the first good in the case of contracts for the periodic supply of goods for a certain period".

The obligations of the supplier of goods arising from the free resolution:

Article 12(3) " The supplier of the good is not obliged to reimburse the additional costs of delivery when the consumer expressly requests a different and more costly mode of delivery than the commonly accepted and less costly modality proposed by the supplier of the good".

Consumer obligations arising from free resolution:

Art. 13 - 2 - It is for the consumer to bear the cost of returning the good, except in the following cases: a) When the supplier agrees to bear this cost; or b) Where the consumer has not been previously informed by the supplier of the good that he has the duty to pay the costs of the return".


10. Entity and Contacts

Any request for clarification, suggestion or complaint should be addressed to the entity responsible for the management and marketing of the articles present on this website:

Soltalecrim, Lda.
NIPC: 510847153
Rua Nova dos Capuchos, 2A
7960 – 453 Vila de Frades, Beja - Portugal
Telefone: +351 284 085 846
Email: geral@melmequer.com